Copyright and File Storage
Ink FX Printing® has the right to refuse the printing of any image that we feel does not comply with copyright laws or does not comply with our general morals and principles. Ink FX Printing® respects copyright laws, therefore your images will never be sold, printed or used by us in anyway unless with your written consent.
All images that are received via the Ink FX Printing® website will remain on secure servers for back up (for your convenience) for a period up to (it may be less) 30 days and without notification Ink FX Printing® can delete files stored to your account.
If you would like Ink FX Printing® to immediately remove your files after the order has been received and fulfilled, please include this request in the ordering process and we shall do this right away. Ink FX Printing® ask that you back up your images elsewhere and do not use the Ink FX Printing® website as a storage facility.
Our 100% Guarantee – Returns & Replacements
With Ink FX Printing®, your satisfaction is 100% guaranteed. If you are ever unhappy or upset with your order for *any reasonable reason, we will provide you with a full replacement, store credit or a refund. No hassle, No problems. Please contact us to arrange a store credit, replacement or refund. We may ask that you return the unsatisfactory items. If any of the items are damaged in transit we will re-print them and send you a replacement. We will require photos of the damaged items, and the packaging emailed to firstname.lastname@example.org before processing a replacement.
If you request a refund, we’ll credit the account you used to place your order. If you request a replacement, we will arrange for you to re-order the original items at no charge.
We also guarantee that our Canvases will not fade for 200+ Years. We use Archival media, and genuine inks.
The obvious stuff that still has to be said…
*This guarantee doesn’t cover you if you provide the wrong file or a file (e.g. you wanted to upload your photo of your Dog but you gave us a photo of your car instead!) or a file that has errors or incorrect colour. Sadly we’re not magicians or illusionists. We can only print the files that we’re provided with. If your file is messed up or we think there may be an issue we will strive contact you first to let you know!
Our system is fully colour managed and we use a world class Photographic Specific Software RIP set-up exactly for our Printer, Inks and Paper & Canvas we print on to ensure we print your file exactly as it is supplied – In plain english that means there is no chance the file will print incorrectly even if your monitor is not calibrated or you are looking at your laptop screen in the sun – that is irrelevant, we will print what you give us true to that file. It may not look exactly the same as your screen as there are so many different variables e.g. the type of screen you have, the lighting in the room your screen is, the quality of your screen, it’s age, the ambient light, calibration and quality of calibration, your eyes and so on.
So if there is a variation from your screen and your end print that is ok, it just means we have printed your file exactly as you gave us and it could be any of those things above that has affected what you see and what you got.
If you have ANY questions or you’re unsure about colour management on your end PLEASE call us. We can advise you on all of these matters to ensure you’re getting the best result each and EVERY time!
We print for some top professional photographers throughout Australia and we NEVER have any issues with colour management. Very, very rarely we get someone who may mention about a slight difference between what they see on their screen and the end result but this is always addressed by the issues above on their end as we have eliminated any possible mis-management on our end. Canvas and Prints will fade if left in direct sunlight over time.
Aluminium HD Metal Prints
BEFORE ORDERING PLEASE NOTE: Due to the nature of how the metal is printed there can be colour variations from your image/monitor e.g. from how it may look on your screen (which is dependent on the quality of your monitor, lighting where your monitor is, calibration etc etc etc) to the final print. These variations can include a warmer tone, softer image and potentially more contrast just to name a few. It doesn’t mean your image will not look amazing! But, there may be a variation from your original that you see on your screen OR other printed products from the same file e.g. Canvas, Photo Paper prints etc will ALL look different.
This is the nature of metal printing by dye sublimation (heat transfer). It is unlike any other printing method e.g. direct from computer to printer which increases the chances of variations due to the multi-step process.
We do NOT reprint jobs because of these variations. When you order Aluminium HD Metal Prints you are doing so understanding that there will likely be some variation to what you see on your screen replicated in the metal print and this is not a reason for it to be reprinted.
If you have never had any aluminium HD Metal Prints done by us here at InkFX Printing before and you have any concerns before ordering a large metal print you would be advised to order a small / sample size metal to make sure it’s what you want.
Ink FX Printing Aluminium HD Metal panels are coated using state-of-the-art coating machines. But the coating sometimes contains small imperfections such as small craters or bumps. We inspect each sheet very carefully and if there are imperfections we place them in the most unobtrusive parts of the image. We cannot remake Prints due to these imperfections unless they are located in a very prominent part of the image. MetalPrints are weatherproof and moisture proof, but they will fade like a normal photograph, so please avoid direct sunlight.
User Account and Security
In the creating of an account with Ink FX Printing®, you agree to:
- Provide a correct and current email address
- Update your personal information so orders run smoothly and get delivery to correct addresses.
- Never mislead Ink FX Printing® by impersonating any person or entity.
- Continue to update your user password for your own security measures.
- Be responsible! Everything you do on the website under your user account is your responsibility.
If Ink FX Printing® wishes, they can terminate your account. Ink FX Printing® is not liable for any damage or loss if failure to follow these steps is not complied with.
In using this website you agree not to:
- Upload, post, email or otherwise transmit text, data, images and related materials that are obscene, unlawful, offensive, illegal (included trademarked, patented and copyright material).
- Impersonate or mislead your true identity
- Upload, download or otherwise transmit any software viruses or computer code including programs that could be used with intent to disrupt or interfere with the well being of this site and/or related servers.
- Interfere with the security or functions to the site. Including the attempt to access or use any non-public sections of this site. This will lead to prosecution.
- Download, copy, reproduce, republish or distribute any content, design and any other visual component of this site and any other related materials.
You agree that you cannot use any product from the Ink FX Printing® range to discredit or offend Ink FX Printing® and it’s employees, owners and others involved.
Disclaimer of Guarantees
Ink FX Printing® does not guarantee any of the sites contents and your satisfaction of use of the website. All precautions are taken for the site to be secure and disruption free, however we do not guarantee against any problems or personal damages that may arise.